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Community Engagement

Community Engagement and Research Program (CERP)

Care Connections Program Evaluation

The partnership with Los Angeles County Department of Health Services (LAC DHS) evaluates the impact of the Care Connections Program (CCP), a LAC DHS initiative which aimed to build a community health worker (CHW) integrated care management program for the complex patients empaneled to LAC-DHS primary care practices. The CHWs worked with DHS primary care teams and practices to coordinate care and address the bio psychosocial needs of some of the hardest-to-engage LAC patients. CHWs worked on multidisciplinary teams within the existing LAC DHS patient-centered medical home staffing framework in eight LAC-DHS primary care practices in South and East Los Angeles. With the eventual goal of implementing CCP across the entire LAC-DHS system, LAC funded 25 CHWs in year and implemented the CHW using a randomized control trial.

View the profile
of a CCP health worker

  • RCT of embedding CHWs in LAC DHS primary care clinics (n= 1291 patients) with several goals:
    • Improve patient-reported outcomes
    • Increase primary care visits
    • Decrease hospital / ED visits
    • Link patients to community resources
  • Study design & evaluation:
    • Patient surveys and focus groups
    • CHW Focus groups, Key informant interviews
    • Analysis of administrative data
  • Project profile videos from community health workers and primary care physicians involved in the project


  • Los Angeles County Health Services
  • California HealthCare Foundation
  • The California Endowment

California HealthCare Foundation is supported by grant #18916.

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